The Total Economic Impact of Red Hat Technical Account Managers

This Forrester Total Economic Impact™ study commissioned by Red Hat provides readers with an understanding of how Technical Account Managers (TAMs) fit into the organizational ecosystem. To better understand the benefits, costs, and risks of implementing TAM roles, Forrester interviewed 4 representatives with experience using TAMs. The findings indicate that TAMs play an integral role in the successful deployment of and security associated with Red Hat® products.